FAQS

How long will my order take to get to me?

We ship all UK deliveries with Royal Mail 24hour Packet Post.

Typically this takes between 2-3 working days depending on where you live in the UK.

For Urgent orders, Please feel free to contact us and we will endeavour to ship it as soon as possible or by alternative method

*Please note: Shipping is in the hands of the Royal Mail, we make sure orders are processed and ‘out the door’ the day they are received. Public holidays can cause delays, and are occasionally on different dates around the UK.

For all Europe and Worldwide orders we also ship form the UK via Royal Mail using an International Packet Post service, this is the most reasonably priced service we can find.

International Packet Post is then handled by the destination countries mail provider. Depending on destination please allow upto 3 weeks for delivery.

How much is the postage

Royal Mail is the cheapest and most efficient way to send out your products. Onya products are light, and shipping is calculated by weight rather than per item.

Postage costs are as follows:

One Original Onya Bag or 1 Onya Lunch = £0.80

Two Original Onya Bags / Lunches, an Onya Back, Onya Side, Big Onya or Eco Action Trump Set = £1.10

Multiple Onya bags or up to two bottles = £2.50

Remember, you can select free shipping on all domestic orders over £35!

What are the Dimensions of the Bags?

Original Onya Bag:
Width 37cm, Height 46cm.
Pouch Size: Pot
Onya Side: 12cm deep,40cm across, 35cm high.
Pouch Size: Jam Jar.
Big Onya Bag Sizes :
Width 47cm, Length 58cm.
Pouch Size: Small Jam Jar
Onya Back: 12cm deep,28cm across, 42cm high.
Pouch Size: Jam Jar.

Why is buying bottled water Bad News?

Bad news for your pocket

Drinking the recommended eight glasses a day costs about £500 for mineral water each year, but just £1 from the tap.

Bottled water costs you as much as petrol – you can simply turn on the tap. 90% of the cost is associated with the bottle, lid and label – you can simply turn on the tap.

Bad news for the environment

Bottled water is a product we do not need. It is wasting resources and exacerbating climate change.

It generates 600 times more CO2 than tap water.

Of 13bn plastic bottles sold in the UK last year, just 3bn were recycled. That’s 10bn Bottles in landfill.

70% of plastic bottles end up in landfill taking up to 1,000 years to degrade

Help prevent the drying out of groundwater resources, ocean litter and global warming – you can turn on the tap

Bad news for you

Bottled water is simply a marketing scam – don’t be conned.

Bob Geldof said: “Bottled water is bollocks. It is the great irony of the 21st century that the most basic things in the supermarket, such as water and bread, are among the most expensive. Getting water from the other side of the world and transporting it to sell here is ridiculous. It is all to do with lifestyle.”

Approximately 25% of all ‘bottled water’ is tap water anyway.

Why are H2Onya bottles made from Stainless Steel?

For the health of you and your water, it is best to avoid plastic and aluminum they are associated with a host of diseases and illness.

H2Onya bottles are made from food-grade 304 stainless steel the material of choice for the food and beverage industries. They don’t need to be lined and will never retain or leach flavours. No matter how many times you refill them, no matter what you put into them, the drinks in your H2Onya will always stay fresh and delicious.

What is Bisphonel A (BPA)?

Food safe Plastics by nature are soft materials (recycling codes #1 PET, #2 HDPE, #4 LDPE and #5 PP) Therefore to make a durable drinking bottle Polycarbonate (#7 PC) is used as it is considered virtually shatterproof. What makes PC so strong is a plasticiser commonly called BPA which also makes it easy to mould. BPA is an environmental oestrogen, also known as an endocrine disrupter and is of growing worldwide concern. Studies have linked low-dose BPA exposure with such effects as: permanent changes to genital tract; increased prostate weight; decline in testosterone; breast cells predisposed to cancer; prostate cells more sensitive to hormones and cancer; and hyperactivity.

Do H2Onya bottles contain any lead and toxins?

No.  One of the principle purposes of the bottle is to provide a healthier alternative to plastic and aluminum.

Coloured bottles are made with lead free and toxin free paints.

Will H2Onya bottles keep drinks cold?

Stainless steel bottles keep drinks at a really nice drinking temperature. They are single walled so don’t by themselves keep your drinks cool in the hotter months. Simply get yourself a jacket and fill your bottle with ice cubes. (See our accessories page for jackets).

Can I put my H2Onya bottle in the freezer?

No. We don’t recommend you freeze liquid in ANY type of bottle. The force of liquids expanding as they freeze is enough to break mountains apart. So food safe materials like Stainless Steel and Glass will also become deformed or fracture. Although a lot of plastic bottles can cope with the expansion of frozen liquid, this process will fatigue the plastic so will potentially leach more harmful chemicals into you.

H2 Onya bottles have a wide mouth so you can simply put ice cubes inside. Pop a jacket on you bottle too and you have a cool drink all day.

How do I clean my H2Onya bottle?

The wide mouth on your bottle makes cleaning really easy.
For daily cleaning, we simply recommend hand washing with a mild detergent. For thorough cleaning we also recommend an old fashioned cleaner – diluted vinegar and baking soda.

The paint in your coloured bottle is completely lead and toxin free. This paint is durable, but to prolong a long life, we do not recommend putting them in the dishwasher. High temperatures and strong dishwasher detergents can, eventually, cause the paint to chip and flake over time.

Brushed stainless steel finish is best for ultimate durability, they are fine in the dishwasher.

Sports lids are also suitable for the dishwasher.

Can I sterilise the infant bottle for milk?

Yes. You can use a liquid sterilising solution, or simply pour boiling water into you bottle and let stand for a few moments.

Does an H2Onya bottle have a liner?

No. H2Onya bottles are made from high quality stainless steel 304 (food-grade). Completely free of harmful substances and BPA.

It is aluminium that requires a liner because it should not have direct contact with food or beverages.

Where are Onya products made

Unfortunately manufacturing our products in the UK would mean they would be too expensive for consumers.

So to make products to a high standard that are still affordable, the whole range of Onya products are responsibly manufactured in China.

Onya Bags are now made from recycled bottles. When we recycle our plastic bottles in the UK, they are made into bales and have to be sent to China for processing and can then be made into new products once more.

It would be great to be able to manufacture products in the UK, but we simply wouldn’t be able to make products that people could afford enough to change their behaviours. (Especially if we are competing with cheap, disposable and polluting items).

On the flipside, there are well over 250 businesses/people selling Onya products around the UK which does amount to a fair amount of direct and indirect employment. Nothing we could ever come close to producing a small quantity of expensive items locally.

Do I have a rust mark on my bottle?

No. Stainless Steel 304 is highly resistant to rust.
It is incredibly rare, but sometimes during the electro-polishing process a heat mark can be made. To the naked eye, it might look like rust, but is simply a heat mark on the stainless steel.
It is completely harmless. Because it is so rare, if your bottle does have one, you can think of it as having a unique birthmark..

Lids

We are in the process of making the flip lid the default lid for all our bottles, we listen to all customer feedback and the result is that these are the top lids. They are easy to drink from, cannot be chewed and don't create a vacum - so the water flows nicely.

Flip Lid: Easy to drink from flip up and down lid, non-vacuous, not as easy to chew as most lids.
Original Loop Lid: A standard screw top lid.
Active Sports Lid: Great if you're on the go. Pushing down hard on the mouth piece ensures the lid will not leak. If the mouth piece is hard to pull up again, simply give it a slight turn as you do.

Dust cap - this is an entirely optional feature. Most people don't feel there is a need for such a thing, but there are some people that do like it. If it is not something that you want on your bottle, simply unscrew the lid, then pull the ring off the neck of the bottle. We have done production runs without the dust cap in the past. If you have recieved a bottle without a dust cap and would like one, let us know and we can send one out to you.
Dust caps are made to be a little stiff with the first few uses, then soon wear in. We didn't want them loose to begin with and wear out easily.