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Free Shipping on all UK orders over £35.00!

Customer Service

Shipping & Delivery

We ship all UK deliveries with Royal Mail 24hour Packet Post. Typically this takes between 2-3 working days depending on where you live in the UK.
For Urgent orders, Please feel free to contact us and we will endeavour to ship it as soon as possible or by alternative method

*Please note:
Shipping is in the hands of the Royal Mail, we make sure orders are processed and ‘out the door’ the day they are received.
Public holidays can cause delays, and are occasionally on different dates around the UK.

For all Europe and Worldwide orders we also ship form the UK via Royal Mail using an International Packet Post service, this is the most reasonably priced service we can find.
International Packet Post is then handled by the destination countries mail provider. Depending on destination please allow upto 3 weeks for delivery.

Privacy & Security
Onya Bags Uk ltd is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party.
We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable, or contact you if there is a problem with your order.
Onya Bags UK
Ltd does not sell, trade or rent your personal information to others for more details please see our privacy policy at the bottom of the page
Returns & Replacements

100% RETURNS and REFUND POLICY
Onya Innovations UK is committed to your happiness.
We want you to be as pleased with your purchase as we are in serving you. If you're not happy for any reason, we will gladly accept your return within 30 days of the delivery date and always offer a full refund.
So if for any reason you are unhappy with one of our products please feel free to contact us, for either a refund or exchange.

Please see Contacts Page for details.

Otherwise please return the product including sales reciept or other documents to the PO Box below and we will sort out the rest
NadMan Industries T/A Onya Innovations UK
Haw Wood Farm, Hinton
Saxmundham IP17 3QT

Ordering
When placing an order on the site we aim to ship your order the following working day (Monday to Friday).
Payment, Pricing & Promotions
The payment options on www.onyabags.co.uk are Worldpay which handles all card types or PayPal is also avaliable  

Pay Pal Acceptance Mark  Visa Credit payments supported by WorldPay Visa Debit payments supported by WorldPay Visa Electron payments supported by WorldPay  Mastercard payments supported by WorldPay Maestro payments supported by WorldPay American Express JCB payments supported by WorldPay WorldPay Payments Processing

Viewing Orders
You can login at any time at which point you are able to see the status of any of your order and the date that they were picked and packed and dispatched.
Updating Account Information
You can login at any time and update your account information.
You are also able to store a selection of delivery addresses in your account, so you can send items as gifts to family and friends (they will not see any prices for the items on the picking list enclosed with your order).